Senior Customer Solutions & Orders Specialist

Motion; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Motion is seeking a Senior Customer Service Representative in Cincinnati, OH. The role focuses on answering complex customer questions, providing quotes, and placing orders while delivering exceptional service and supporting equipment and parts needs.

You will negotiate pricing within set parameters, maintain strong customer relationships, and assist in coaching junior team members. A high school diploma and 5+ years of related experience are typical requirements.

Qualifications

• High school diploma or GED required with 5+ years related experience.
• Excellent driving record preferred and must be able to operate company vehicles.

Responsibilities

• Respond to complex customer inquiries regarding products and quotes; place orders.
• Handle order entry via telephone, fax, email, or in person.
• Negotiate pricing within parameters to influence gross profit.
• Adjust non-contract pricing as needed to meet customer demands while maximizing profit.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory levels for customers; place orders as needed and expedite backorders.
• Source products from branch, DC, or supplier inventories; determine cost-effective shipping methods.
• Assist and coach less experienced Customer Service Representatives.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High School Diploma or GED

Job description

Motion is seeking a Senior Customer Service Representative in Cincinnati, OH. The role focuses on answering complex customer questions, providing quotes, and placing orders while delivering exceptional service and supporting equipment and parts needs.

You will negotiate pricing within set parameters, maintain strong customer relationships, and assist in coaching junior team members. A high school diploma and 5+ years of related experience are typical requirements.