Senior Customer Service & Solutions Specialist

Motion Industries (MOT); Cleveland (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

Motion Industries, a leading distributor, seeks a Senior Customer Service Representative in Cleveland, OH. You will handle complex customer inquiries, provide quotes, and place orders via multiple channels, while negotiating pricing to maximize profitability.

You’ll build and broaden relationships to drive repeat business and support process improvements. You will also manage inventory, select economical shipping methods, handle returns, and coach junior staff as needed.

Qualifications

• Reliability, organization, and attention to detail are essential.
• Excellent written, verbal, and listening communication skills.
• Ability to multi-task and manage time effectively.
• Strong computer skills and negotiation abilities.
• Solid knowledge of products offered by Motion Industries.

Responsibilities

• Responds to complex customer inquiries and provides quotes.
• Places customer orders by phone, fax, email, or in person.
• Negotiates sale and purchase prices within applicable parameters.
• Builds relationships to drive repeat business and process improvements.
• Maintains appropriate inventory levels and expedites backorders.
• Determines cost-effective shipping methods and handles returns.
• Provides coaching to less experienced representatives as needed.
• Performs additional duties as assigned.

Skills

Reliability

Organization

Attention to detail

Excellent communication

Multi-tasking

Negotiation

Product knowledge

Education

High School Diploma or GED

Job description

Motion Industries, a leading distributor, seeks a Senior Customer Service Representative in Cleveland, OH. You will handle complex customer inquiries, provide quotes, and place orders via multiple channels, while negotiating pricing to maximize profitability.

You’ll build and broaden relationships to drive repeat business and support process improvements. You will also manage inventory, select economical shipping methods, handle returns, and coach junior staff as needed.