Senior Customer Service & Order Specialist

Motion Industries; Memphis (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

Motion Industries in Memphis, TN is seeking a Senior Customer Service Representative to respond to complex inquiries, place orders, and ensure customer expectations are accurately determined and met.

With in-depth product knowledge, you will develop relationships with customers, guide less experienced staff, negotiate pricing within parameters, and contribute to process improvements that drive profitability.

Qualifications

• Typically requires a high school diploma or GED and five (5) or more years of related experience.

Responsibilities

• Responds to complex customer inquiries and provides quotes.
• Places customer orders by phone, fax, email, or in person.
• Negotiates price within parameters to impact gross profit.
• Builds relationships to drive repeat business and improve processes.
• Mentors less experienced Customer Service Representatives.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Memphis, TN is seeking a Senior Customer Service Representative to respond to complex inquiries, place orders, and ensure customer expectations are accurately determined and met.

With in-depth product knowledge, you will develop relationships with customers, guide less experienced staff, negotiate pricing within parameters, and contribute to process improvements that drive profitability.