Senior Customer Service & Solutions Specialist

Motion; Chattanooga (TN); On-site; USD 38,000 - 58,000; Full time

Job summary

Motion Industries in Chattanooga, TN is seeking a Sr Customer Service Representative to respond to inquiries, quote products, and place orders with accuracy. You will build relationships with customers and guide junior staff.

This role requires detailed knowledge of products, excellent communication, and the ability to multi-task in a fast-paced environment. A high school diploma or GED with five years of related experience is expected.

Qualifications

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

Responsibilities

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Chattanooga, TN is seeking a Sr Customer Service Representative to respond to inquiries, quote products, and place orders with accuracy. You will build relationships with customers and guide junior staff.

This role requires detailed knowledge of products, excellent communication, and the ability to multi-task in a fast-paced environment. A high school diploma or GED with five years of related experience is expected.