Senior Customer Service & Order Specialist

Motion Industries (MOT); North Dayton (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion Industries in Ohio is seeking a Customer Service Representative II to respond to customer inquiries, process quotes and orders, and support pricing negotiations to drive profit. You will build strong relationships with customers to encourage repeat business and coordinate with inventory to ensure timely shipments.

The role requires a high school diploma or GED and 3–5 years of related experience, plus strong communication, computer, and organizational skills.

Qualifications

• Requires a high school diploma or GED with 3–5 years of related experience or an equivalent combination.
• Strong reliability, organization, and attention to detail are essential.
• Excellent written and verbal communication skills, with the ability to listen effectively.
• Proficient computer skills and familiarity with standard business software.

Responsibilities

• Responds to customer inquiries regarding products and provides quotes and order entry.
• Places customer orders via telephone, fax, email, or in person.
• Negotiates pricing within parameters to support profitability and competitive positioning.
• Maintains appropriate inventory levels and expedites backorders when needed.
• Supports and mentors less experienced team members as needed.

Skills

Customer service

Communication

Negotiation

Attention to detail

Time management

Computer skills

Organization

Education

High school diploma or GED

3-5 years of related experience

Job description

Motion Industries in Ohio is seeking a Customer Service Representative II to respond to customer inquiries, process quotes and orders, and support pricing negotiations to drive profit. You will build strong relationships with customers to encourage repeat business and coordinate with inventory to ensure timely shipments.

The role requires a high school diploma or GED and 3–5 years of related experience, plus strong communication, computer, and organizational skills.