Senior Customer Solutions Manager — US (Residence Based)

Bayer; Vineland (NJ); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement plan

PTO

Sick leave

Job summary

Bayer is seeking an operations leader to oversee Order-to-Bill and Bill-to-Cash in the US hematology and specialty portfolio. You will coordinate data, systems, pricing and government programs while ensuring reliable supply, compliant service delivery and high customer satisfaction.

You will drive process improvements, collaborate with IT, Quality and Regulatory teams, and manage cross-functional programs and readiness metrics in a dynamic pharma environment.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare or related field with 5+ years of experience; or Bachelor’s with equivalent experience.
• Experience in pharmaceutical/healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharma environments with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported or contract‑controlled models; knowledge of SAP/ERP, data master, EDI/API interfaces and serialization.

Responsibilities

• Oversee daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash collection support; oversee third‑party operations and act as escalation point.
• Drive compliant process improvements, support launches, new business or supply models and advise on contracts, controls and audits.
• Collaborate with logistics and supply chain teams to develop tailored customer solutions; build strong relationships with account managers, sales, finance and marketing.
• Coordinate NDC-12 readiness across master data, SAP and interfaces, pricing, contracting and government programs.
• Align requirements with IT, Master Data, Quality, Regulatory, Supply Chain, Finance and Legal; manage dependencies and governance with external partners.
• Lead integrated cluster plans, track risks, decisions and readiness metrics; provide transparent updates to PMO and leadership.
• Stay aligned with industry discussions on NDC-12 and ensure Bayer readiness evolves with external expectations.

Skills

SAP/ERP

Customer ops

Data analysis

Regulatory knowledge

Stakeholder mgmt

Education

Master’s degree in Business, Supply Chain, Healthcare

Bachelor’s degree with relevant experience

Tools

EDI/API interfaces

Serialization systems

Job description

Bayer is seeking an operations leader to oversee Order-to-Bill and Bill-to-Cash in the US hematology and specialty portfolio. You will coordinate data, systems, pricing and government programs while ensuring reliable supply, compliant service delivery and high customer satisfaction.

You will drive process improvements, collaborate with IT, Quality and Regulatory teams, and manage cross-functional programs and readiness metrics in a dynamic pharma environment.