Senior Customer Solutions Manager - US (Residence Based)

Bayer; West Miami (FL); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking a skilled Operations Lead to supervise daily Order-to-Bill and Bill-to-Cash processes for the US Hematology and Specialty Pharma portfolio. You will coordinate data, systems, and business programs, ensuring reliable supply and compliant service delivery.

You will drive NDC-12 readiness, partner with IT and business teams, and oversee process improvements across master data, pricing, government programs, and contracts. Strong regulatory exposure is valued.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of experience.
• Alternatively, a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical/healthcare customer operations, supply chain, master data and systems integration.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths.
• Maintain alignment with industry discussions regarding NDC-12 implementation and Bayer's readiness.

Skills

Cross-functional coordination

Communication skills

Regulatory understanding

Analytical thinking

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Job description

Bayer is seeking a skilled Operations Lead to supervise daily Order-to-Bill and Bill-to-Cash processes for the US Hematology and Specialty Pharma portfolio. You will coordinate data, systems, and business programs, ensuring reliable supply and compliant service delivery.

You will drive NDC-12 readiness, partner with IT and business teams, and oversee process improvements across master data, pricing, government programs, and contracts. Strong regulatory exposure is valued.