Senior Customer Solutions Manager – Residence Based

Bayer; Valley View (TX); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement

PTO

Sick leave

Job summary

Bayer in the United States is seeking a Supply Chain Operations Lead to oversee Order-to-Bill and Bill-to-Cash processes for Hematology and Specialty Pharma in the US market. You’ll coordinate cross-functional teams, optimize processes, and ensure compliant service delivery while maintaining quality and regulatory readiness.

You will drive NDC-12 readiness, work across data, systems, pricing, contracts, and government programs, and lead risk and project governance with clear transparency to PMO

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years experience; or Bachelor’s with equivalent.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments with serialized, specialty, temperature-sensitive, partner-managed, 3PL-supported supply models.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions.
• Strong cross-functional coordination, communication and stakeholder management across levels.
• Proactive, forward-thinking approach to evolving customer solutions in a dynamic environment.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths.
• Maintain alignment with industry discussions regarding NDC-12 implementation and Bayer's readiness approach.

Skills

SAP/ERP knowledge

EDI/API interfaces

Serialization/traceability

Cross-functional coordination

Stakeholder management

Business-IT bridging

Regulatory awareness

Education

Master’s degree in Business/Supply Chain/Healthcare/IS

5+ years relevant experience

Bachelor’s degree with equivalent experience

Tools

SAP/ERP

EDI interfaces

Serialization systems

Job description

Bayer in the United States is seeking a Supply Chain Operations Lead to oversee Order-to-Bill and Bill-to-Cash processes for Hematology and Specialty Pharma in the US market. You’ll coordinate cross-functional teams, optimize processes, and ensure compliant service delivery while maintaining quality and regulatory readiness.

You will drive NDC-12 readiness, work across data, systems, pricing, contracts, and government programs, and lead risk and project governance with clear transparency to PMO