Senior Customer Solutions Engineer - Vancouver

Triwill Group; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

Cloudflare is seeking a Customer Engineer to drive technical discovery and adoption across our portfolio. You will partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy while leveraging AI-augmented workflows to cut manual toil.

As a quota-carrying technologist in the GTM team, you will translate product capabilities into business value for executives and ensure long-term customer success with a focus on measurable outcomes.

Qualifications

• Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer.
• Broad technical expertise spanning web security, networking, cloud infrastructure, and enterprise architecture.
• Commercial mindset with a track record in quota-carrying or revenue-aligned roles.
• Excellent communication and stakeholder management, bridging deep tech and C-suite strategy.

Responsibilities

• Technical Validation: guide discovery, build bespoke architectures, and demonstrate products across Cloudflare’s portfolio.
• Customer Adoption & Value Realization: oversee onboarding and ongoing health and expansion strategy with cross-functional partners.
• Commercial Accountability & Expansion: manage a variable quota tied to new business and ongoing account growth.
• Trusted Advisory: maintain deep relationships with key stakeholders through onboarding to renewal.
• AI Orchestration & Workflow Automation: leverage AI agents to automate routine tasks and focus on advisory.

Skills

Customer-facing

Technical knowledge

SaaS metrics

Stakeholder mgmt

Tools

Python

JavaScript

Job description

Cloudflare is seeking a Customer Engineer to drive technical discovery and adoption across our portfolio. You will partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy while leveraging AI-augmented workflows to cut manual toil.

As a quota-carrying technologist in the GTM team, you will translate product capabilities into business value for executives and ensure long-term customer success with a focus on measurable outcomes.