Senior Customer Service & Station Operations Agent

FedEx Group; Eatontown (NJ); On-site; USD 25,000 - 36,000; Full time

Job summary

FedEx Group is seeking a customer-focused associate to provide accurate information and assistance to customers at a busy station. You will handle inquiries, resolve problems, and contribute to selling services, while performing essential administrative tasks for station operations.

This is a non-driving role requiring the ability to lift up to 50 lbs and work with appropriate equipment or assistance. A positive, service-oriented attitude is essential.

Qualifications

• High School Diploma or GED required.
• No previous experience required.
• Must be able to operate a computer terminal.
• Ability to lift 50 lbs and handle heavy packages with equipment or assistance.
• Good human relations and communication skills.

Responsibilities

• Provides accurate information and assistance to customers, including responding to inquiries, problem-resolution and selling of company services.
• Performs administrative support functions for station operations.
• Non-driving position; other duties as assigned.

Skills

Computer terminal operation

Lifting 50 lbs

Heavy package handling

Communication skills

Education

High School Diploma/GED

Job description

FedEx Group is seeking a customer-focused associate to provide accurate information and assistance to customers at a busy station. You will handle inquiries, resolve problems, and contribute to selling services, while performing essential administrative tasks for station operations.

This is a non-driving role requiring the ability to lift up to 50 lbs and work with appropriate equipment or assistance. A positive, service-oriented attitude is essential.