Senior Customer Service & Support Agent

Federal Express Corporation; Concord (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Reasonable accommodations available

E-Verify program participant

Job summary

Federal Express Corporation is seeking a customer service associate to provide accurate information and assistance to customers, respond to inquiries, resolve issues, and promote services. The role includes administrative tasks to support station operations and does not involve driving.

The position requires a high school diploma or GED and offers duties beyond core tasks as needed, with emphasis on reliability and customer relations. E-Verify participation is noted in the posting.

Qualifications

• Ability to operate a computer terminal.
• Ability to lift 50 lbs.
• Ability to maneuver packages of any weight above 50 lbs with appropriate equipment and/or assistance from another person.
• Good human relations and communications skills.

Responsibilities

• Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services.
• Performs administrative support functions necessary for efficient station operations.
• This is a non-driving position.
• Performs other duties as assigned.

Skills

Computer literacy

Lifting 50 lbs

Package handling

Communication skills

Education

High School Diploma/GED

Job description

Federal Express Corporation is seeking a customer service associate to provide accurate information and assistance to customers, respond to inquiries, resolve issues, and promote services. The role includes administrative tasks to support station operations and does not involve driving.

The position requires a high school diploma or GED and offers duties beyond core tasks as needed, with emphasis on reliability and customer relations. E-Verify participation is noted in the posting.