Senior Customer Service & Solutions Agent

FedEx Group; Kirkland (NC); On-site; USD 19,000 - 26,000; Full time

Job summary

Federal Express Corporation in North Carolina is seeking a non-driving team member to provide accurate information and assistance to customers, respond to inquiries, resolve issues, and promote FedEx services. The role includes light administrative duties to support station operations.

This position requires the ability to operate a computer terminal, lift up to 50 lbs, and maintain strong customer relations.

Qualifications

• High School Diploma or GED required.
• No prior experience required.
• Must be able to operate a computer terminal.
• Excellent communication and human relations skills.

Responsibilities

• Provide accurate information and assistance to customers, respond to inquiries, resolve problems and promote services.
• Perform administrative duties to support station operations; non-driving role; perform other duties as assigned.

Skills

Computer terminal operation

Lifting 50 lbs

Package handling

Communication skills

Education

High School Diploma/GED

Job description

Federal Express Corporation in North Carolina is seeking a non-driving team member to provide accurate information and assistance to customers, respond to inquiries, resolve issues, and promote FedEx services. The role includes light administrative duties to support station operations.

This position requires the ability to operate a computer terminal, lift up to 50 lbs, and maintain strong customer relations.