Senior Customer Service & Operations Agent

Federal Express Corporation; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation in Wilmington, NC seeks a customer service orientated individual for a non-driving station role. You will provide accurate information to customers, resolve inquiries, and help sell FedEx services while supporting station operations.

The role includes administrative tasks and other duties as assigned, with a focus on safe handling and teamwork in a busy shipping environment.

Qualifications

• High School Diploma or GED required.
• Non-driving position with station operations duties.
• Ability to lift 50 lbs and maneuver heavy packages.

Responsibilities

• Provides accurate information and assistance to customers, including responding to inquiries, problem-resolution and selling of company services.
• Performs administrative support functions necessary for efficient station operations.
• This is a non-driving position.
• Performs other duties as assigned.

Skills

Customer service

Communication

Lift 50 lbs

Computer terminal

Education

High School Diploma/GED

Job description

Federal Express Corporation in Wilmington, NC seeks a customer service orientated individual for a non-driving station role. You will provide accurate information to customers, resolve inquiries, and help sell FedEx services while supporting station operations.

The role includes administrative tasks and other duties as assigned, with a focus on safe handling and teamwork in a busy shipping environment.