Senior Customer Service & Solutions Agent

FedEx Group; Concord, Northern (NC, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

FedEx Group in North Carolina is seeking a customer-service focused station assistant. You will provide accurate information and assistance to customers, respond to inquiries, resolve problems, and help sell FedEx services while performing essential administrative tasks for station operations.

This is a non-driving position with additional duties as assigned. A high school diploma or GED is required, and you must be able to operate a computer terminal and lift up to 50 lbs with assistance for

Qualifications

• Must have high school diploma or GED.
• Ability to operate computer terminal.
• Ability to lift 50 lbs.
• Ability to maneuver heavy packages with equipment.
• Good communication and interpersonal skills.

Responsibilities

• Provide accurate information and assistance to customers.
• Respond to inquiries, resolve problems, and sell services.
• Perform administrative tasks for station operations.
• This is a non-driving position.
• Perform other duties as assigned.

Skills

Operate computer terminal

Lift 50 lbs

Maneuver heavy packages with equipment

Good communication

Education

High School Diploma/GED

Job description

FedEx Group in North Carolina is seeking a customer-service focused station assistant. You will provide accurate information and assistance to customers, respond to inquiries, resolve problems, and help sell FedEx services while performing essential administrative tasks for station operations.

This is a non-driving position with additional duties as assigned. A high school diploma or GED is required, and you must be able to operate a computer terminal and lift up to 50 lbs with assistance for