Senior Customer Service Specialist - Quotes & Orders

Motion; Taylor (MI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Paid time off

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations, providing guidance as needed. You will respond to inquiries, process quotes and orders, and help ensure on‑time delivery while supporting team goals.

The role emphasizes reliability, communication, and strong negotiation skills, with opportunities to assist less experienced staff and contribute to process improvements in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 3-5 years related Customer Service experience preferred.
• Equivalent combinations accepted.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places orders via telephone, fax, email, or in-person.
• Negotiates pricing within parameters to support gross profit.
• Builds relationships to drive repeat business and improve processes.
• Manages inventory levels and order fulfillment for customers.
• Coordinates shipping methods and handles returns.

Skills

Customer Service

Negotiation

Communication

Multi-tasking

Time Management

Detail Oriented

Reliability

Organization

Computer Skills

Education

High school diploma

3-5 years experience

Job description

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations, providing guidance as needed. You will respond to inquiries, process quotes and orders, and help ensure on‑time delivery while supporting team goals.

The role emphasizes reliability, communication, and strong negotiation skills, with opportunities to assist less experienced staff and contribute to process improvements in a fast-paced environment.