Customer Service & Orders Specialist II

Talentify; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative II to determine and meet customer expectations, provide quotes, process orders, and support senior staff. The role emphasizes reliability, clear communication, and multi-tasking in a fast-paced environment.

Responsibilities include handling orders, maintaining inventory awareness, negotiating within guidelines, and assisting colleagues to resolve issues for customers. A strong service mindset and basic product knowledge are essential.

Qualifications

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in.
• Influences gross profit by negotiating sale and purchase prices within parameters.
• Builds customer relationships to drive repeat business and improve processes.
• Determines most cost-effective shipping method for orders.
• Assists less experienced representatives with addressing customer needs.

Skills

Customer service

Communication

Negotiation

Time management

Attention to detail

Order entry

Education

High school diploma or GED

Equivalent combination of education/experience

Tools

CRM software

Job description

Motion Industries is seeking a Customer Service Representative II to determine and meet customer expectations, provide quotes, process orders, and support senior staff. The role emphasizes reliability, clear communication, and multi-tasking in a fast-paced environment.

Responsibilities include handling orders, maintaining inventory awareness, negotiating within guidelines, and assisting colleagues to resolve issues for customers. A strong service mindset and basic product knowledge are essential.