Senior Customer Service Specialist - In-Office Growth

Bank of America; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Bank of America is seeking a Call Center Associate in Jacksonville, FL, to handle Consumer and Small Business Deposit product inquiries and issues. The role focuses on precision, empathy, and efficient issue resolution within financial service procedures.

You will support high standards of client care, maintain knowledge of bank products, and collaborate with teams to meet service level expectations. This full-time position involves a 40-hour work week with a customer-first mindset.

Qualifications

• 1 year call center experience handling complex processes.
• Strong attention to detail and accuracy in data entry.
• Ability to multitask while navigating multiple systems.
• Experience with client interaction and delivering solutions.

Responsibilities

• Answer phone calls within established service levels.
• Provide high-quality service using clear communication to ensure a positive client experience.
• Engage clients by initiating conversation, building rapport, handling objections, and explaining complex scenarios.
• Research accounts and perform account maintenance.
• Document call interactions with precision.
• Analyze and resolve customer inquiries with creative solutions.
• Adapt to ongoing change and learn new technology and processes.
• Receive ongoing feedback and coaching to drive performance.

Skills

Call center experience

Attention to detail

Multitasking

Client interaction

Education

High School Diploma or equivalent

Job description

Bank of America is seeking a Call Center Associate in Jacksonville, FL, to handle Consumer and Small Business Deposit product inquiries and issues. The role focuses on precision, empathy, and efficient issue resolution within financial service procedures.

You will support high standards of client care, maintain knowledge of bank products, and collaborate with teams to meet service level expectations. This full-time position involves a 40-hour work week with a customer-first mindset.