Senior Banking Support Specialist

Bank of America; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Bank of America in Tampa, FL is seeking a Customer Service/Call Center professional to handle Consumer and Small Business deposit inquiries, maintain account details, and provide expert client care in a fast-paced environment.

You will navigate multiple systems, document interactions, and resolve issues while upholding Service Level Agreements and delivering positive experiences in a role focused on accuracy and customer satisfaction.

Qualifications

• 1 year call center experience specializing in complex processes is required.
• Strong attention to detail is essential.
• Ability to multitask and navigate multiple systems at once.
• Experience with client interaction is preferred.

Responsibilities

• Answers phone calls within service levels.
• Provide a thorough level of service using Art of Language techniques to ensure a positive client experience.
• Engages clients by initiating conversation, building rapport, handling objections, and explaining complex scenarios.
• Researches accounts and performs account maintenance.
• Documents call interactions with precision.
• Analyzes and resolves customer inquiries while providing a positive customer experience through creative solutions.
• Adapts to ongoing change and learns new technology and processes.
• Receives ongoing feedback and coaching to drive performance improvements.

Skills

Call center experience

Attention to detail

Multitasking

Client interaction

Education

High School Diploma / GED

Job description

Bank of America in Tampa, FL is seeking a Customer Service/Call Center professional to handle Consumer and Small Business deposit inquiries, maintain account details, and provide expert client care in a fast-paced environment.

You will navigate multiple systems, document interactions, and resolve issues while upholding Service Level Agreements and delivering positive experiences in a role focused on accuracy and customer satisfaction.