Senior Customer Success & Call Center Specialist

Bank of America; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Bank of America in the United States is hiring for a National Service & Solutions call center role focused on consumer and small business deposit support. You will handle routine and complex account requests, research details, and maintain accurate records while delivering courteous client care.

The position requires 1 year in a call center with strong communication skills and the ability to navigate multiple systems.

Qualifications

• 1 year call center experience specializing in complex processes.
• Strong attention to detail.
• Ability to multitask and navigate multiple systems at once.
• Experience with client interaction.
• Knowledge of bank products and services.
• Experience with handling client complaints and providing appropriate solutions to ensure resolution.

Responsibilities

• Answers phone calls within service levels.
• Provide a thorough level of service using Art of Language techniques to ensure a positive client experience.
• Engages clients by initiating conversation, building rapport, handling objections, and explaining complex scenarios.
• Researches accounts and performs account maintenance.
• Documents call interactions with precision.
• Analyzes and resolves customer inquiries while providing a positive customer experience through creative solutions.
• Adapts to ongoing change and learns new technology and processes.
• Receives ongoing feedback and coaching to drive performance improvements.

Skills

Active Listening

Attention to Detail

Critical Thinking

Decision Making

Oral Communications

Conflict Management

Problem Solving

Recording/Organizing Information

Research

Written Communications

Customer Service Management

Customer and Client Focus

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is hiring for a National Service & Solutions call center role focused on consumer and small business deposit support. You will handle routine and complex account requests, research details, and maintain accurate records while delivering courteous client care.

The position requires 1 year in a call center with strong communication skills and the ability to navigate multiple systems.