Senior Banking Support Specialist

Bank of America; Fort Worth (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Bank of America in Fort Worth, Texas is seeking a customer service specialist to support Consumer and Small Business Deposit product issues and escalation. The role focuses on accurate account maintenance, problem solving, and delivering expert client care across multiple systems while meeting service levels.

Ideal candidates bring strong attention to detail, multitasking ability, and prior client interaction experience; a High School Diploma or GED is required.

Qualifications

• Strong attention to detail and multitasking across multiple systems.
• Experience with client interaction and delivering professional service.
• Ability to research accounts and document interactions accurately.

Responsibilities

• Answers phone calls within service levels.
• Provides thorough service using language techniques to ensure positive client experience.
• Engages clients, builds rapport, handles objections, and explains complex scenarios.
• Researches accounts and performs account maintenance.
• Documents call interactions with precision.
• Analyzes and resolves customer inquiries with a positive experience.
• Adapts to change and learns new technology and processes.
• Receives ongoing feedback to drive performance improvements.

Skills

Active Listening

Attention to Detail

Critical Thinking

Communication

Education

High School Diploma / GED

Job description

Bank of America in Fort Worth, Texas is seeking a customer service specialist to support Consumer and Small Business Deposit product issues and escalation. The role focuses on accurate account maintenance, problem solving, and delivering expert client care across multiple systems while meeting service levels.

Ideal candidates bring strong attention to detail, multitasking ability, and prior client interaction experience; a High School Diploma or GED is required.