Senior Banking Support Specialist: Client Care & Resolution

Bank of America; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Bank of America is hiring a Call Center Associate in Phoenix, focused on consumer and small business deposit support. You will handle complex account inquiries, perform maintenance, and deliver expert client care while meeting service levels.

The role requires strong communication and problem solving, with the ability to adapt to evolving processes and technology. In-office hours are 1st shift, 40 hours per week.

Qualifications

• 1 year call center experience specializing in complex processes.
• Strong attention to detail.
• Ability to multitask and navigate multiple systems at once.
• Experience with client interaction.

Responsibilities

• Answers phone calls within service levels.
• Provide a thorough level of service using Art of Language techniques to ensure a positive client experience.
• Engages clients by initiating conversation, building rapport, handling objections, and explaining complex scenarios.
• Researches accounts and performs account maintenance.
• Documents call interactions with precision.
• Analyzes and resolves customer inquiries while providing a positive customer experience through creative solutions.
• Adapts to ongoing change and learns new technology and processes.
• Receives ongoing feedback and coaching to drive performance improvements.

Skills

Active Listening

Attention to Detail

Critical Thinking

Decision Making

Oral Communications

Conflict Management

Problem Solving

Recording/Organizing Information

Research

Written Communications

Customer Service Management

Customer and Client Focus

Education

High School Diploma / GED

Job description

Bank of America is hiring a Call Center Associate in Phoenix, focused on consumer and small business deposit support. You will handle complex account inquiries, perform maintenance, and deliver expert client care while meeting service levels.

The role requires strong communication and problem solving, with the ability to adapt to evolving processes and technology. In-office hours are 1st shift, 40 hours per week.