Senior Customer Experience & Resolution Specialist

Bank of America; Fort Worth (TX); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Bank of America is hiring for a National Service & Solutions call center role in the United States. You will handle Consumer and Small Business Deposit product inquiries, perform account maintenance, research issues, and document interactions.

The position requires strong communication, attention to detail, and the ability to multitask across systems. Responsibilities include ensuring service levels, resolving complex inquiries, and delivering exceptional client care.

Qualifications

• High School Diploma or equivalent.
• 1 year call center experience specializing in complex processes.
• Ability to multitask and navigate multiple systems.
• Experience with client interaction.

Responsabilités

• Answers phone calls within service levels
• Provide a thorough level of service using Art of Language techniques to ensure a positive client experience
• Engages clients by initiating conversation, building rapport, handling objections, and explaining complex scenarios
• Researches accounts and performs account maintenance
• Documents call interactions with precision
• Analyzes and resolves customer inquiries while providing a positive customer experience through creative solutions
• Adapts to ongoing change and learns new technology and processes
• Receives ongoing feedback and coaching to drive performance improvements

Connaissances

Active Listening

Attention to Detail

Critical Thinking

Decision Making

Oral Communications

Conflict Management

Problem Solving

Recording Information

Research

Written Communications

Customer Service

Client Focus

Formation

High School Diploma/GED

Outils

CRM systems

Description du poste

Bank of America is hiring for a National Service & Solutions call center role in the United States. You will handle Consumer and Small Business Deposit product inquiries, perform account maintenance, research issues, and document interactions.

The position requires strong communication, attention to detail, and the ability to multitask across systems. Responsibilities include ensuring service levels, resolving complex inquiries, and delivering exceptional client care.