Senior Banking Customer Care Specialist

Bank of America; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking a Call Center Associate in the National Service & Solutions group in the United States. You will support Consumer and Small Business Deposit product inquiries, perform routine and complex account maintenance, and escalate issues as needed to ensure accurate and timely responses while delivering exceptional client care.

The role emphasizes adherence to service level agreements, collaboration with internal teams, and mastery of multiple systems to resolve client

Qualifications

• 1 year call center experience specializing in complex processes.
• Strong attention to detail.
• Ability to multitask and navigate multiple systems at once.
• Experience with client interaction.

Responsibilities

• Answers phone calls within service levels.
• Provide a thorough level of service using language techniques to ensure a positive client experience.
• Engages clients by initiating conversation, building rapport, handling objections, and explaining complex scenarios.
• Researches accounts and performs account maintenance.
• Documents call interactions with precision.
• Analyzes and resolves customer inquiries while providing a positive customer experience through creative solutions.
• Adapts to ongoing change and learns new technology and processes.
• Receives ongoing feedback and coaching to drive performance improvements.

Skills

Active Listening

Attention to Detail

Critical Thinking

Decision Making

Oral Communications

Conflict Management

Problem Solving

Recording/Organizing Information

Research

Written Communications

Customer Service Management

Customer and Client Focus

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Call Center Associate in the National Service & Solutions group in the United States. You will support Consumer and Small Business Deposit product inquiries, perform routine and complex account maintenance, and escalate issues as needed to ensure accurate and timely responses while delivering exceptional client care.

The role emphasizes adherence to service level agreements, collaboration with internal teams, and mastery of multiple systems to resolve client