Senior Banking Customer Experience Specialist

Bank of America; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Bank of America in Phoenix seeks a customer service professional for the National Service & Solutions unit. You will handle Consumer and Small Business Deposit product issues, provide expert client care, and navigate several systems to resolve requests.

This role emphasizes accurate problem solving, building rapport with clients, and maintaining service levels, with an in-office culture that supports collaboration, growth, and a stable 40-hour week.

Qualifications

• 1 year call center experience in complex processes.
• Strong attention to detail.
• Ability to multitask and navigate multiple systems.
• Experience with client interaction.

Responsibilities

• Answers phone calls within service levels
• Provide a thorough level of service using Art of Language techniques to ensure a positive client experience
• Engages clients by initiating conversation, building rapport, handling objections, and explaining complex scenarios
• Researches accounts and performs account maintenance
• Documents call interactions with precision
• Analyzes and resolves customer inquiries while providing a positive customer experience through creative solutions
• Adapts to ongoing change and learns new technology and processes
• Receives ongoing feedback and coaching to drive performance improvements

Skills

Call center experience

Attention to detail

Multitasking

Client interaction

Education

High School Diploma/GED

Job description

Bank of America in Phoenix seeks a customer service professional for the National Service & Solutions unit. You will handle Consumer and Small Business Deposit product issues, provide expert client care, and navigate several systems to resolve requests.

This role emphasizes accurate problem solving, building rapport with clients, and maintaining service levels, with an in-office culture that supports collaboration, growth, and a stable 40-hour week.