Senior Customer Service Specialist - ERP & Order Fulfillment

TE Connectivity; Katy (TX); On-site; USD 43,000 - 65,000; Full time

Job summary

TE Connectivity in Katy, Texas is seeking a Customer Service Associate III to deliver extraordinary service across pre-sales and post-sales functions. You will interface daily with customers and internal teams to handle quotes, orders, returns, and reporting.

The role requires a high school diploma, strong interpersonal and communication skills, and experience with ERP systems. This is an onsite role in a diverse, safety-conscious environment.

Qualifications

• High School Diploma or GED equivalent.
• Excellent interpersonal skills.
• An excellent telephone manner.
• Good understanding of Word, Excel and Outlook.
• Be flexible and able to work under pressure to tight deadlines.
• Ability to communicate with customers and people at all levels of the organization.
• Able to work from own initiative but also instrumentally as part of a team.
• 5-7 years of experience in a comparable industrial Customer Service / Sales environment.
• Organized / methodical approach with keen attention to detail.
• Experience handling customers in a highly customer-oriented environment.
• Working knowledge of ERP systems.
• Exposure to Defense and Oil & Gas industry desired but not essential.

Responsibilities

• Interface daily with inbound customer requests and redirect as required.
• Process quotations and proactively communicate with customers.
• Quote / order processing within the company ERP systems.
• Carry out contract reviews on quotes and orders.
• Progress / expedite orders as requested.
• Process customer returns and cancellations.
• Investigate credit and debit requests and queries to issue credits/debits as necessary.
• Participate in team meetings to discuss OTD, backlog and general support issues.
• Assist with data collection and entry for reporting purposes.
• Collaborate with external services for a full customer service experience (Legal/Compliance, etc.).

Skills

Interpersonal skills

Telephone manners

Communication with all levels

Team player

Pressure management

ERP systems experience

Customer service / sales background

Attention to detail

Organized / methodical

Industry exposure (Defense/Oil & Gas)

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP systems

Job description

TE Connectivity in Katy, Texas is seeking a Customer Service Associate III to deliver extraordinary service across pre-sales and post-sales functions. You will interface daily with customers and internal teams to handle quotes, orders, returns, and reporting.

The role requires a high school diploma, strong interpersonal and communication skills, and experience with ERP systems. This is an onsite role in a diverse, safety-conscious environment.