CUSTOMER SERVICE ASSOCIATE IV

TE Connectivity Corporation; Fuquay-Varina (NC); Hybride; USD 53 000 - 79 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k)

Paid time off

Résumé du poste

TE Connectivity is seeking a Customer Service Associate IV in Fuquay-Varina, NC. The role supports key accounts, handles orders, pricing, and technical information, and collaborates with multiple internal teams to enhance the customer experience.

The position is hybrid with in-office presence required. Ideal candidates have a high school diploma (AA preferred) and 3 years in account management; SAP/Salesforce experience is a plus.

Qualifications

• High school diploma or equivalent is required.
• Completion of an AA degree or equivalent is preferred.
• 3 years of Account Management Experience.
• Customer Success/Customer Relationship Management Skills.
• SAP and Salesforce experience is preferred.
• Experience in manufacturing environment preferred.

Responsabilités

• Key liaison for customers within assigned territory.
• Oversee key accounts and order fulfillment in the order-to-cash process.
• Provide pricing and availability of material to customers.
• Process orders and required changes, resolve delivery issues.
• Provide product data and technical information to customers.
• Work with TE employees to resolve delivery issues; escalate as needed.
• Process customer complaints and returns; manage backlog.
• Case management within Salesforce; support Sales Managers and representatives.
• Collaborate with sales, product management, planning, pricing and shipping.

Connaissances

Account management

Customer relationship

Salesforce experience

SAP experience

English proficiency

Formation

High school diploma or equivalent

AA degree or equivalent

Outils

Salesforce

SAP

Description du poste

Job Title: CUSTOMER SERVICE ASSOCIATE IV

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Team interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions. The team processes transactions via phone, internet and correspondence from customers and representatives. Provide technical product support as needed and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Currently a Hybrid position with in-office presence is required. Remote opportunities are not available.

Job Requirements

• Key point contact/liaison for customers within assigned territory
• Management of Key Accounts
• Oversee Customer Order Fulfillment within the order to cash process
• Provide pricing and availability of material to customers
• Process orders as needed and any required changes
• Provide product data and technical information to customers
• Work with TE employees to resolve delivery issues
• Expedite and Escalate orders
• Process customer complaints
• Process and coordinate returns
• Resolve customer billing issues/residuals
• Process billing adjustments
• Backlog management
• Case management within Salesforce
• Work collaboratively with key internal departments to address customer issues
• Provide support to Sales Managers and Manufacturer Representatives
• Engage and collaborate with sales, product management, planning, pricing, and shipping
• Identify opportunities to drive solutions and continuous improvements for customer satisfaction
• English speaking required

What your background should look like

• High school diploma or equivalent is required
• Completion of an AA degree or equivalent is preferred
• 3 years of Account Management Experience
• Customer Success/Customer Relationship Management Skills
• SAP and Sales Force experience is preferred
• Experience in manufacturing environment preferred

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

COMPENSATION

• Competitive base salary commensurate with experience: $53,000 - $79,400 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Job Locations:

8000 PURFOY ROAD
FUQUAY - VARINA, North Carolina 27526
United States