CUSTOMER SERVICE ASSOCIATE III

TE Connectivity; Katy (TX); On-site; USD 43,000 - 65,000; Full time

Job summary

TE Connectivity in Katy, Texas is seeking a Customer Service Associate III to deliver extraordinary service across pre-sales and post-sales functions. You will interface daily with customers and internal teams to handle quotes, orders, returns, and reporting.

The role requires a high school diploma, strong interpersonal and communication skills, and experience with ERP systems. This is an onsite role in a diverse, safety-conscious environment.

Qualifications

• High School Diploma or GED equivalent.
• Excellent interpersonal skills.
• An excellent telephone manner.
• Good understanding of Word, Excel and Outlook.
• Be flexible and able to work under pressure to tight deadlines.
• Ability to communicate with customers and people at all levels of the organization.
• Able to work from own initiative but also instrumentally as part of a team.
• 5-7 years of experience in a comparable industrial Customer Service / Sales environment.
• Organized / methodical approach with keen attention to detail.
• Experience handling customers in a highly customer-oriented environment.
• Working knowledge of ERP systems.
• Exposure to Defense and Oil & Gas industry desired but not essential.

Responsibilities

• Interface daily with inbound customer requests and redirect as required.
• Process quotations and proactively communicate with customers.
• Quote / order processing within the company ERP systems.
• Carry out contract reviews on quotes and orders.
• Progress / expedite orders as requested.
• Process customer returns and cancellations.
• Investigate credit and debit requests and queries to issue credits/debits as necessary.
• Participate in team meetings to discuss OTD, backlog and general support issues.
• Assist with data collection and entry for reporting purposes.
• Collaborate with external services for a full customer service experience (Legal/Compliance, etc.).

Skills

Interpersonal skills

Telephone manners

Communication with all levels

Team player

Pressure management

ERP systems experience

Customer service / sales background

Attention to detail

Organized / methodical

Industry exposure (Defense/Oil & Gas)

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP systems

Job description

CUSTOMER SERVICE ASSOCIATE III

Posting Start Date: 10/29/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Provide extraordinary customer service consistent with TE’s values. The purpose of this role is to interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions

Responsibilities/Abilities

• To interface on a day to day basis with inbound customer requests, redirecting as required
• Process request for quotations and proactively provide communication to customers
• Quote / order processing within the company ERP systems
• Carry out contract reviews on quotes & orders
• Progress / expedite orders as requested
• Process customer returns and cancelations
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Participate in team meetings to discuss OTD, backlog and other general support issues
• Assist with data collection and entry for reporting purposes
• Working with external services to give a full customer service experience (Legal/Compliance etc)

What your background should look like

• High School Diploma or GED equivalent
• Excellent interpersonal skills
• An excellent telephone manner
• Good understanding of Word, Excel and Outlook
• Be flexible and able to work under pressure to tight deadlines
• Ability to communicate with customers and people at all levels of the organization
• Able to work from own initiative but also instrumentally as part of a team
• 5-7 years of experience in a comparable industrial Customer Service / Sales environment
• Have an organized / methodical way of working with a keen eye for attention to detail
• Demonstrate experience of handling customers and working in a highly customer orientated environment
• Working knowledge of ERP systems
• Exposure to Defense and Oil & Gas industry desirable but not essential

This is an ITAR sensitive facility. Consequently, only U.S. Persons are eligible. Further, in compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

At TE, we believe in unleashing people’s potential. We have Employee Resource Groups (Women In Networking, ALIGN – LGBTQ, Young Professionals, etc.) to support and promote a diverse workplace and a culture of inclusion for the development of different perspectives, styles and ideas. By doing this, we are consistently recognized by Thomson Reuters as one of the Top 100 Innovators as well as deemed one of the world’s most ethical companies by Ethisphere.

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn (https://www.linkedin.com/company/te-connectivity/) ,Facebook (https://www.facebook.com/teconnectivity/) ,WeChat, (http://www.te.com.cn/chn-zh/policies-agreements/wechat.html) Instagram andX (formerly Twitter). (https://twitter.com/TEConnectivity)

COMPENSATION

• Competitive base salary commensurate with experience: $43,000– $64,600 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Job Locations:

1039 Schlipf Road

KATY, Texas 77493

United States

Posting City: KATY

Job Country: United States

Travel Required: None

Requisition ID: 161696

Workplace Type: Onsite

External Careers Page: Customer Service

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.