Customer Experience Representative I

NORD Gear Corporation; McKinney (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

NORD Gear Corporation in McKinney, TX seeks an Order Entry Clerk to receive, process, and confirm customer orders and support related sales activities. You will clarify orders with customers or production to ensure correct products are delivered.

The role requires typical office duties and collaboration with the Customer Experience team to prepare quotes and manage order information. On-site position with full-time hours.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• One year of order entry, customer service, inside sales or power transmission industry knowledge preferred.
• Experience in a technical industry preferred.
• Self-motivated, detail oriented with strong comprehension and memory skills.

Responsibilities

• Enter orders into manufacturing system.
• Contact customers for information about purchase orders.
• Work with drafting on order information.
• File and maintain paperwork associated with each order.
• Assist Customer Experience team by working on quotes from the quotes queue.
• Assist Customer Experience team by taking customer phone calls in a backup capacity.
• May be assigned order processing duties for Key & Target Accounts.
• Other duties as assigned.

Skills

Order entry

Customer service

Attention to detail

Education

High School Diploma or equivalent

Associate or Bachelor's Degree preferred

Tools

None

Job description

• Location 350 Cypress Hill Drive,Suite 400,McKinney, TX, 75071,United States
• Employee Type Full Time - Hourly

JOB SUMMARY:

This position is responsible for receiving, processing, and confirming customer orders and supporting customer related sales activity. It will also require customer or production contact to clarify orders, so our customers receive correct product.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Enter orders into manufacturing system.
• Contact customers for information about purchase orders.
• Work with drafting on order information.
• File and maintain paperwork associated with each order.
• Assist Customer Experience team by working on quotes from the quotes queue.
• Assist Customer Experience team by taking customer phone calls (in back-up capacity).
• May be assigned order processing duties for Key & Target Accounts.
• Other duties as assigned.

JOB REQUIREMENTS

Education:

High School Diploma or equivalent required. Associate or bachelor's Degree Preferred.

Experience:

One year of order entry, customer service, inside sales or power transmission industry knowledge preferred. Experience in technical industry preferred.

Skills and Key Attributes:

Self-motivated, detailed oriented, strong comprehension and memory skills.

Physical Requirements:

Ability to work at a desk for up to 8 hours/day

Summary

This position is responsible for receiving, processing, and confirming customer orders and supporting customer related sales activity. It will also require customer or production contact to clarify orders, so our customers receive correct product.