CUSTOMER SERVICE ASSOCIATE III

TE Connectivity Ltd.; Katy (TX); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Job summary

TE Connectivity Ltd. in Katy, TX is seeking a Customer Service Associate III to manage pre-sales and post-sales requests, interface with customers and internal teams, and process quotes and orders in the ERP system.

The role requires a High School Diploma or GED, excellent interpersonal and telephone skills, proficiency with Word, Excel and Outlook, and the ability to work under pressure in a team environment.

Qualifications

• High School Diploma or GED equivalent.
• Excellent interpersonal skills and telephone manner.
• Proficient with Word, Excel and Outlook.
• Ability to communicate with customers and people at all levels of the organization.
• Able to work from own initiative and as part of a team.
• 5-7 years in a comparable industrial Customer Service/Sales environment.
• Experience with ERP systems.

Responsibilities

• Interface with inbound customer requests and redirect as needed.
• Process requests for quotations and provide proactive communication to customers.
• Quote and order processing within ERP systems.
• Carry out contract reviews on quotes and orders.
• Progress and expedite orders as requested.
• Process customer returns and cancellations.
• Investigate credit and debit requests and queries.
• Participate in team meetings to discuss on-time delivery, backlog and general support issues.
• Assist with data collection and entry for reporting purposes.
• Coordinate with external services to ensure a full customer service experience.

Skills

Excellent interpersonal skills

Telephone manner

Word, Excel, Outlook

Communicate with customers at all org.

ERP systems knowledge

Work under pressure

Team collaboration

Attention to detail

Defense/Oil & Gas exposure desirable

Education

High School Diploma or GED

Tools

ERP systems

Job description

Job Title: CUSTOMER SERVICE ASSOCIATE III

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

Provide extraordinary customer service consistent with TE’s values. The purpose of this role is to interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions

Responsibilities/Abilities

• To interface on a day to day basis with inbound customer requests, redirecting as required
• Process request for quotations and proactively provide communication to customers
• Quote / order processing within the company ERP systems
• Carry out contract reviews on quotes & orders
• Progress / expedite orders as requested
• Process customer returns and cancelations
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Participate in team meetings to discuss OTD, backlog and other general support issues
• Assist with data collection and entry for reporting purposes
• Working with external services to give a full customer service experience (Legal/Compliance etc)

What your background should look like

• High School Diploma or GED equivalent
• Excellent interpersonal skills
• An excellent telephone manner
• Good understanding of Word, Excel and Outlook
• Be flexible and able to work under pressure to tight deadlines
• Ability to communicate with customers and people at all levels of the organization
• Able to work from own initiative but also instrumentally as part of a team
• 5-7 years of experience in a comparable industrial Customer Service / Sales environment
• Have an organized / methodical way of working with a keen eye for attention to detail
• Demonstrate experience of handling customers and working in a highly customer orientated environment
• Working knowledge of ERP systems
• Exposure to Defense and Oil & Gas industry desirable but not essential

This is an ITAR sensitive facility. Consequently, only U.S. Persons are eligible. Further, in compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

At TE, we believe in unleashing people’s potential. We have Employee Resource Groups(Women In Networking, ALIGN – LGBTQ, Young Professionals, etc.)to support and promote a diverse workplace and a culture of inclusion for the development of different perspectives, styles and ideas. By doing this, we are consistently recognized by Thomson Reuters as one of the Top 100 Innovators as well as deemed one of the world’s most ethical companies by Ethisphere.

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

COMPENSATION

• Competitive base salary commensurate with experience: $43,000– $64,600 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

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