Senior Customer Service & Order Specialist (ERP)

TE Connectivity Ltd.; Katy (TX); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Job summary

TE Connectivity Ltd. in Katy, TX is seeking a Customer Service Associate III to manage pre-sales and post-sales requests, interface with customers and internal teams, and process quotes and orders in the ERP system.

The role requires a High School Diploma or GED, excellent interpersonal and telephone skills, proficiency with Word, Excel and Outlook, and the ability to work under pressure in a team environment.

Qualifications

• High School Diploma or GED equivalent.
• Excellent interpersonal skills and telephone manner.
• Proficient with Word, Excel and Outlook.
• Ability to communicate with customers and people at all levels of the organization.
• Able to work from own initiative and as part of a team.
• 5-7 years in a comparable industrial Customer Service/Sales environment.
• Experience with ERP systems.

Responsibilities

• Interface with inbound customer requests and redirect as needed.
• Process requests for quotations and provide proactive communication to customers.
• Quote and order processing within ERP systems.
• Carry out contract reviews on quotes and orders.
• Progress and expedite orders as requested.
• Process customer returns and cancellations.
• Investigate credit and debit requests and queries.
• Participate in team meetings to discuss on-time delivery, backlog and general support issues.
• Assist with data collection and entry for reporting purposes.
• Coordinate with external services to ensure a full customer service experience.

Skills

Excellent interpersonal skills

Telephone manner

Word, Excel, Outlook

Communicate with customers at all org.

ERP systems knowledge

Work under pressure

Team collaboration

Attention to detail

Defense/Oil & Gas exposure desirable

Education

High School Diploma or GED

Tools

ERP systems

Job description

TE Connectivity Ltd. in Katy, TX is seeking a Customer Service Associate III to manage pre-sales and post-sales requests, interface with customers and internal teams, and process quotes and orders in the ERP system.

The role requires a High School Diploma or GED, excellent interpersonal and telephone skills, proficiency with Word, Excel and Outlook, and the ability to work under pressure in a team environment.