Senior Customer Service & Solutions Specialist

USA MOT Motion Industries, Inc.; United States; On-site; USD 39,000 - 51,000; Full time

Job summary

Motion Industries, a leading industrial parts distributor, seeks a Senior Customer Service Representative in Newark, CA. You will respond to complex product inquiries, provide quotations, and place orders via multiple channels, while nurturing customer relationships and optimizing profitability.

The role requires a high school diploma or GED and at least five years of related experience, with strong communication and negotiation skills, and excellent computer literacy.

Qualifications

• Requires reliable, organized, detail-oriented approach.
• Excellent written and verbal communication skills.
• Able to multi-task and manage time effectively.

Responsibilities

• Respond to complex customer inquiries and provide quotes.
• Place customer orders by phone, fax, email, or in person.
• Influence pricing within policy to maximize gross profit.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory levels are adequate and place orders when needed.
• Expedite backorders and manage shipments to customers.
• Coach and guide less experienced team members.
• May handle returns and assist with quality/safety tasks.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Time management

Computer literacy

Education

High school diploma or GED

Job description

Motion Industries, a leading industrial parts distributor, seeks a Senior Customer Service Representative in Newark, CA. You will respond to complex product inquiries, provide quotations, and place orders via multiple channels, while nurturing customer relationships and optimizing profitability.

The role requires a high school diploma or GED and at least five years of related experience, with strong communication and negotiation skills, and excellent computer literacy.