Customer Orders & Solutions Specialist

Genuine Parts Company; Commerce (CA); On-site; USD 27,000 - 34,000; Full time

Job summary

Motion Industries in California is seeking a Customer Service Representative to accurately fulfill customer orders and handle inquiries. You will place orders, negotiate pricing within authorized parameters, and coordinate with account representatives to ensure customer satisfaction.

The role requires a high school diploma or GED and 0–3 years of related experience, with emphasis on reliability, communication, and multi-tasking.

Qualifications

• High school diploma or GED required or equivalent.
• 0–3 years of related experience preferred.
• Reliability and attention to detail required.
• Strong written and verbal communication skills demanded.
• Moderate computer skills and ability to navigate business systems.

Responsibilities

• Respond to basic customer inquiries regarding products and quotes.
• Enter and process customer orders via phone, fax, email, or in person.
• Negotiate sale and purchase prices within authorized parameters to influence gross profit.
• Build relationships to drive repeat business and improve processes.
• Maintain appropriate inventory levels and source products as needed.
• Determine cost-effective shipping methods and coordinate with logistics.
• Backorder expediting and handling customer returns as needed.
• Collaborate with Account Representatives to ensure customer satisfaction.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Time management

Basic computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Job description

Motion Industries in California is seeking a Customer Service Representative to accurately fulfill customer orders and handle inquiries. You will place orders, negotiate pricing within authorized parameters, and coordinate with account representatives to ensure customer satisfaction.

The role requires a high school diploma or GED and 0–3 years of related experience, with emphasis on reliability, communication, and multi-tasking.