Senior Customer Service Specialist: Orders & Relations

Genuine Parts Company; Appleton (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries, part of Genuine Parts Company, seeks a Senior Customer Service Representative to respond to complex customer inquiries, quote products, and place orders across telephone, fax, email, or counter sales. The role emphasizes maintaining strong customer relationships and improving processes while supporting inventory management and on-time shipping.

Requires a high school diploma or GED and 5+ years of related experience, with strong communication, negotiation, and product

Qualifications

• High school diploma or GED required.
• 5+ years of related experience required.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Respond to complex inquiries, provide quotes, and handle order entry.
• Place orders via telephone, fax, email, electronic methods, or counter sales.
• Influence gross profit through negotiating price and purchase price within parameters.
• Build customer relationships to drive repeat business and suggest process improvements.
• Ensure inventory levels and timely shipment for customers.

Skills

Reliability

Organization

Attention to detail

Communication

Time management

Negotiation

Product knowledge

Computer skills

Education

High school diploma or GED

Job description

Motion Industries, part of Genuine Parts Company, seeks a Senior Customer Service Representative to respond to complex customer inquiries, quote products, and place orders across telephone, fax, email, or counter sales. The role emphasizes maintaining strong customer relationships and improving processes while supporting inventory management and on-time shipping.

Requires a high school diploma or GED and 5+ years of related experience, with strong communication, negotiation, and product