Senior Customer Service & Solutions Lead

Genuine Parts Company; Florida; On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will handle inquiries, quotes, and order entry, guiding less experienced colleagues as needed.

You will maintain inventory levels, select cost-efficient shipping, and support customer relationships to drive repeat business. The role emphasizes reliability, communication, and attention to detail in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 3–5 years of related customer service experience.
• Excellent communication, organization, and multitasking skills.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in.
• Negotiates price within parameters to help drive profit.
• Maintains appropriate inventory levels and expedites backorders.
• Sources products across branches, distribution centers, or suppliers.
• Determines cost-effective shipping methods and handles returns.
• Mentors less experienced representatives as needed.

Skills

Customer service

Negotiation

Communication

Organization

Education

High school diploma or GED

Tools

Microsoft Office

CRM software

Job description

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will handle inquiries, quotes, and order entry, guiding less experienced colleagues as needed.

You will maintain inventory levels, select cost-efficient shipping, and support customer relationships to drive repeat business. The role emphasizes reliability, communication, and attention to detail in a fast-paced environment.