Senior Customer Service & Solutions Leader

Genuine Parts Company; Denver (CO); On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Paid vacation

Paid sick leave

Holiday pay

Job summary

Motion Industries in Denver is seeking a Senior Customer Service Representative to respond to customer inquiries and place orders, ensuring that customer needs are accurately understood and met. This role has in-depth knowledge of Motion Industries' products and services and will develop relationships with customers to understand their needs.

The Senior CSR provides guidance to less experienced representatives and coordinates with internal teams to optimize pricing, inventory, and delivery to

Qualifications

• High school diploma or GED required.
• Five (5) or more years of related experience or an equivalent combination.
• Excellent communication skills.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.
• Reliability, organization, and attention to detail required.

Responsibilities

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.
• Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

Skills

Communication

Multitasking

Computer skills

Negotiation skills

Product knowledge

Attention to detail

Education

High school diploma or GED

Job description

Motion Industries in Denver is seeking a Senior Customer Service Representative to respond to customer inquiries and place orders, ensuring that customer needs are accurately understood and met. This role has in-depth knowledge of Motion Industries' products and services and will develop relationships with customers to understand their needs.

The Senior CSR provides guidance to less experienced representatives and coordinates with internal teams to optimize pricing, inventory, and delivery to