Senior Customer Service & SAP Specialist — Supply Chain

Stepan; Northbrook (IL); On-site; USD 59,000 - 88,000; Full time

Benefits offered by this job

Discretionary Bonus

Medical, Dental, and Vision Insurance

401K with Match

Profit Sharing

PTO

STD / LTD

HSA

Paid Parental Leave

Adoption Assistance

EAP

Job summary

Stepan Company in Northbrook, IL, is hiring a Senior Customer Service Representative to support internal and external customers. The role is based at our Northbrook headquarters and will work the hours of 9:30 AM to 6:00 PM CST Monday through Friday.

You will coordinate with Commercial and Supply Chain teams, utilize SAP, and help drive service levels and cost efficiencies. A Bachelor's degree is required, with 1+ years in customer service or supply chain; APICS certification is preferred.

Qualifications

• 1+ years of experience in customer service or supply chain.
• ERP systems experience in customer service, order management, and supply chain; SAP preferred.
• APICS Certification is preferred.
• Supply chain experience required; chemical industry experience preferred.

Responsibilities

• Utilize customer service procedures, analytics, metrics, and standards to deliver value to customers.
• Meet customer needs while supporting departmental and company financial goals.
• Partner with Commercial and Supply Chain teams to identify cost reductions and improve service levels.
• Leverage SAP and related technologies to support operations and ensure timely, accurate information delivery.
• Develop SAP expertise and collaborate cross-functionally to implement process improvements.

Skills

Customer service

Order management

Supply chain

Education

Bachelor's degree

APICS Certification

Tools

SAP

Job description

Stepan Company in Northbrook, IL, is hiring a Senior Customer Service Representative to support internal and external customers. The role is based at our Northbrook headquarters and will work the hours of 9:30 AM to 6:00 PM CST Monday through Friday.

You will coordinate with Commercial and Supply Chain teams, utilize SAP, and help drive service levels and cost efficiencies. A Bachelor's degree is required, with 1+ years in customer service or supply chain; APICS certification is preferred.