Senior Customer Service & SAP/ERP Specialist

Stepan; Northbrook (IL); On-site; USD 59,000 - 88,000; Full time

Job summary

Stepan Company in Northbrook, IL is seeking a Senior Customer Service Representative to support internal and external customers. The role is based at our Northbrook headquarters with hours 9:30 AM to 6:00 PM CST, Monday through Friday.

Responsibilities include leveraging SAP, supporting order management and supply chain processes, and collaborating with Commercial and Supply Chain teams to improve service levels and drive efficiencies.

Qualifications

• Bachelor's degree required.
• 1+ years experience in customer service, order management or supply chain.
• Experience using ERP systems to support CS, order management and supply chain; SAP experience preferred.
• APICS Certification preferred.
• Chemical industry or supply chain experience preferred.

Responsibilities

• Deliver value to internal and external customers through service procedures and standards.
• Meet customer needs while supporting departmental and company goals.
• Collaborate with Commercial and Supply Chain to improve service levels and drive end-to-end efficiencies.
• Utilize SAP and related technologies to ensure timely, accurate information and services.
• Develop SAP expertise and identify opportunities for process improvements.

Skills

Supply chain experience

Customer service

Education

Bachelor's degree

Tools

SAP

Job description

Stepan Company in Northbrook, IL is seeking a Senior Customer Service Representative to support internal and external customers. The role is based at our Northbrook headquarters with hours 9:30 AM to 6:00 PM CST, Monday through Friday.

Responsibilities include leveraging SAP, supporting order management and supply chain processes, and collaborating with Commercial and Supply Chain teams to improve service levels and drive efficiencies.