Customer Service Team Lead - Growth, Strategy & Ops

Stepan Oilfield Solutions; Northbrook (IL); On-site; USD 77,000 - 115,000; Full time

Benefits offered by this job

Discretionary Bonus

Medical, Dental, and Vision Insurance

401K with Match

Profit Sharing

Paid Time Off (PTO)

STD / LTD

HSA

Job summary

Stepan Company is seeking a Customer Services Team Lead to join our Northbrook, IL headquarters. You will lead the daily operations of the customer service team to meet service and financial goals, and drive process improvements, analytics and IT initiatives to enhance efficiency and customer satisfaction.

The role requires supervisory experience, a Bachelor’s degree, and preferred APICS certification, with some local travel.

Qualifications

• Bachelor's degree required.
• 3+ years applicable experience required, 6+ years preferred.
• At least 3 years of supervisory experience required.
• Chemical industry experience preferred.
• Occasional local travel required; domestic travel opportunities may arise based on business needs.

Responsibilities

• Lead daily operations of team to meet customer needs and service/financial goals.
• Develop and implement processes, analytics, and metrics to support future growth and reduce cost to serve.
• Develop, maintain, and communicate customer service processes and procedures for timely delivery of products and information to customers.
• Drive IT system implementations to support operations and improve efficiencies.

Skills

Supervisory experience

Team leadership

Customer service

Industry experience

Education

Bachelor's degree

APICS Certification

Job description

Stepan Company is seeking a Customer Services Team Lead to join our Northbrook, IL headquarters. You will lead the daily operations of the customer service team to meet service and financial goals, and drive process improvements, analytics and IT initiatives to enhance efficiency and customer satisfaction.

The role requires supervisory experience, a Bachelor’s degree, and preferred APICS certification, with some local travel.