B2B Customer Support Specialist with SAP/Salesforce

Old World Industries, LLC; Northbrook (IL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Disability coverage

Paid time off

Holidays

Employee assistance program

Pet insurance

Job summary

Old World Industries, LLC in Northbrook, IL seeks a Customer Support Representative to provide proactive service across multiple accounts, process orders via EDI or email, and resolve pricing or date issues according to established guidelines. The role also serves as a knowledge resource for newer employees and provides backup coverage as workloads vary.

You will act as a resource for new staff, help maintain strong customer relationships, and collaborate with Sales, IT, and Transportation to

Qualifications

• Associate degree in business or equivalent customer service experience.
• 2–3 years of customer service with Retail, OEMs, Fleet and B2B customers.
• Intermediate proficiency in Word, Excel, Outlook and Teams.
• SAP and Salesforce experience preferred; familiarity with EDI and Power BI a plus.
• Strong interpersonal, phone, written and verbal communication skills.

Responsibilities

• Answers phone calls and assists with inquiries, routing pricing or technical questions.
• Processes orders via EDI or email, validating details before release.
• Verifies PO quantities and pricing, resolving discrepancies with sales teams.
• Researches and resolves EDI order errors with IT and leadership as needed.
• Keeps customers informed of shipping dates, ETAs and delays.
• Supports orders through 3rd party B2B portals and coordinates with logistics.

Skills

Customer service

Communication skills

Multi-tasking

Teamwork

Education

Associate degree in business

Tools

SAP

Salesforce

Power BI

EDI

Excel

Job description

Old World Industries, LLC in Northbrook, IL seeks a Customer Support Representative to provide proactive service across multiple accounts, process orders via EDI or email, and resolve pricing or date issues according to established guidelines. The role also serves as a knowledge resource for newer employees and provides backup coverage as workloads vary.

You will act as a resource for new staff, help maintain strong customer relationships, and collaborate with Sales, IT, and Transportation to