Hybrid Customer Service Team Lead — Growth & Operations

Stepan; Northbrook (IL); Híbrido; USD 77.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary Bonus

Medical, Dental, and Vision Insurance

401K with Match

Profit Sharing

Paid Time Off (PTO)

Short-Term and Long-Term Disability (H

Dependent Care Flexible Spending (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Adoption Assistance

Reactions – Recognition Program

Employee Assistance Program (EAP)

Descripción de la vacante

Stepan Company is seeking a Customer Services Team Lead at our Northbrook, IL headquarters. The role leads the daily operations of the customer service team, shaping service and financial outcomes, and driving IT-enabled process improvements to enhance delivery and customer satisfaction.

The ideal candidate has 3+ years of supervisory experience, a Bachelor's degree, and preferably APICS certification, with some travel as needed.

Formación

• 3+ years applicable experience required; 6+ years preferred.
• At least 3 years of supervisory experience required.
• Chemical Industry experience preferred.
• APICS Certification preferred.
• Occasional local travel required; domestic travel opportunities may arise based on business needs.

Responsabilidades

• Provide leadership for the daily operations of team members to meet customer needs while supporting service and financial goals.
• Develop and implement processes, analysis, and measurements to support future growth, capture customer experience, and reduce cost to serve.
• Develop, maintain, and communicate processes to ensure timely and efficient delivery of products and information to customers.
• Drive implementation of IT systems to support company operations, improve efficiencies, and meet customer expectations.

Conocimientos

Leadership

Customer service

Analytics

Process improvement

Educación

Bachelor's degree

Herramientas

APICS Certification

Descripción del empleo

Stepan Company is seeking a Customer Services Team Lead at our Northbrook, IL headquarters. The role leads the daily operations of the customer service team, shaping service and financial outcomes, and driving IT-enabled process improvements to enhance delivery and customer satisfaction.

The ideal candidate has 3+ years of supervisory experience, a Bachelor's degree, and preferably APICS certification, with some travel as needed.