Supply Chain Customer Service Representative

Connexion Systems & Engineering Inc.; Durham (NC); On-site; USD 31,000 - 45,000; Full time

Job summary

Connexion Systems & Engineering in Durham, NC seeks a detail-oriented Supply Chain Customer Service Representative to manage orders, coordinate shipments, and ensure on-time deliveries. You will act as a liaison between customers, internal teams, and logistics providers to maintain accuracy and efficiency in operations.

Ideal candidates have 2–3 years in supply chain/logistics, strong SAP skills, and excellent customer service.

Qualifications

• Associate's degree or higher or equivalent experience.
• 2–3 years in supply chain, logistics, or order management.
• Experience with SAP MM or SD modules.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and cross-functional collaboration.

Responsibilities

• Process and maintain customer sales orders in SAP for accuracy and fulfillment.
• Coordinate outbound shipments, freight, permits, and documentation.
• Monitor shipment tracking to ensure on-time delivery.
• Maintain SAP transactions to support inventory integrity and traceability.
• Coordinate customer invoicing and internal controls compliance.
• Communicate with 3PLs, warehouses, freight carriers, and teams.
• Support planning/procurement to meet inventory and demand.
• Track KPIs like on-time delivery and identify improvements.
• Resolve customer inquiries and shipping issues promptly.
• Assist with other supply chain projects as needed.

Skills

Analytical skills

Organizational skills

Problem-solving

Customer service

Communication skills

Education

Associate's degree

Tools

SAP MM/SD

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Title

Supply Chain Customer Service Representative

Hiring Organization

Connexion Systems & Engineering

Duration

6+ months contract, possible extension or conversion

Pay Rate

$22.75 - $33/hr DOE

Job Location

Durham, NC

Work Model

100% onsite

Schedule

Monday – Friday, full-time, 1st shift

Job#

bh19657

Description

We are seeking a detail-oriented Supply Chain Customer Service Representative to support supply chain operations, order management, and logistics coordination for a leading organization in the diagnostics industry. This position plays a key role in ensuring accurate order processing, on-time product deliveries, and effective communication between customers, internal departments, and logistics providers. The ideal candidate will have 2–3 years of supply chain or logistics experience, strong SAP skills, and excellent customer service abilities.

Key Responsibilities

• Process and maintain customer sales orders in SAP, ensuring accuracy and timely fulfillment.
• Coordinate outbound shipments, including freight arrangements, import permits, and shipping documentation.
• Monitor shipment tracking and delivery status to ensure on-time delivery and compliance with shipping requirements.
• Maintain accurate SAP transactions to support inventory integrity and product traceability.
• Coordinate customer invoicing and ensure compliance with internal financial controls.
• Communicate with third-party logistics (3PL) providers, warehouses, freight carriers, and internal teams.
• Collaborate with Planning and Procurement teams to support inventory availability and customer demand.
• Track and analyze supply chain KPIs, including on-time delivery performance.
• Resolve customer inquiries and shipping-related issues in a timely, professional manner.
• Identify opportunities for process improvement, operational efficiency, and cost savings.
• Support additional supply chain projects and initiatives as needed.

Required Qualifications

• Associate's degree, advanced training, or equivalent professional experience.
• 2–3 years of experience in supply chain, logistics, order management, or a related field.
• Experience using SAP, preferably the Materials Management (MM) or Sales and Distribution (SD) modules.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong attention to detail and ability to collaborate across departments.

Preferred Qualifications

• Experience with international shipping, air freight, customs clearance, or import/export processes.
• Experience coordinating with third-party logistics (3PL) providers.
• Familiarity with supply chain performance metrics and continuous improvement initiatives.
• APICS, Six Sigma, or equivalent certification.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.

Additional Note

We are actively reviewing qualified candidates for this contract opportunity in Durham, NC.