Senior Customer Service Representative

Stepan; Northbrook (IL); On-site; USD 59,000 - 88,000; Full time

Job summary

Stepan Company in Northbrook, IL is seeking a Senior Customer Service Representative to support internal and external customers. The role is based at our Northbrook headquarters with hours 9:30 AM to 6:00 PM CST, Monday through Friday.

Responsibilities include leveraging SAP, supporting order management and supply chain processes, and collaborating with Commercial and Supply Chain teams to improve service levels and drive efficiencies.

Qualifications

• Bachelor's degree required.
• 1+ years experience in customer service, order management or supply chain.
• Experience using ERP systems to support CS, order management and supply chain; SAP experience preferred.
• APICS Certification preferred.
• Chemical industry or supply chain experience preferred.

Responsibilities

• Deliver value to internal and external customers through service procedures and standards.
• Meet customer needs while supporting departmental and company goals.
• Collaborate with Commercial and Supply Chain to improve service levels and drive end-to-end efficiencies.
• Utilize SAP and related technologies to ensure timely, accurate information and services.
• Develop SAP expertise and identify opportunities for process improvements.

Skills

Supply chain experience

Customer service

Education

Bachelor's degree

Tools

SAP

Job description

Stepan is hiring a Senior Customer Service Representative to support internal and external customers. This role is based at our Northbrook, IL headquarters and will work the hours of 9:30 AM to 6:00 PM CST Monday through Friday.

Responsibilities

Effectively utilize customer service procedures, processes, analytics, metrics, and standards to deliver value to internal and external customers.

Meet customer needs while supporting departmental and company financial goals and objectives.

Partner with Commercial and Supply Chain teams to identify and implement cost reductions, improve service levels, and drive end-to-end supply chain efficiencies.

Leverage SAP and related technologies, along with established processes and procedures, to support company operations and ensure the timely, accurate, and efficient delivery of information and services.

Develop SAP expertise, identify opportunities for process and system enhancements, and collaborate cross-functionally to implement best practices that improve operational effectiveness and scalability.

• Other duties as assigned.

Qualifications

• 1+ years experience required; 3+ years preferred.
• Experience utilizing ERP systems to support customer service, order management, and supply chain processes required, with SAP experience highly preferred.
• APICS Certification preferred.
• Supply Chain experience required while chemical industry experience preferred.

Education

Bachelor's degree required.

Pay Range: $58,600 - $87,500
The salary range for this position is determined by considering a variety of factors such as skills, experience, qualifications, and the location of the position.

At Stepan Company our comprehensive benefits package includes:

Work Authorization: Applicants must be legally authorized to work in the United States at the time of hire. Employment visa sponsorship is not available for this position.

Established in 1932, Stepan Company is a major manufacturer of basic and intermediate chemicals including surfactants, polymers, as well as specialty ingredients that go into consumer, household, and institutional products such as laundry detergents, shampoos, and surface cleaners. Stepan Company currently has 19 global manufacturing locations and over 2,400 employees. We have a strong record of growth. Our growth allows us to provide meaningful career opportunities and stability to our team members. We have big goals at Stepan and know every team member will be crucial to achieving our objectives. Regardless of function, we are looking for team members who bring with them a growth mindset, an entrepreneurial spirit, and the ability to thrive in an evolving environment.

We celebrate diversity at Stepan and are committed to creating a diverse, inclusive environment. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other status protected by applicable law.

Stepan is a global specialty and intermediate chemical manufacturer that has been serving a broad range of industries for over 90years. Today, Stepan is a $2.7 billion revenue company. Our continued success is driven by the passion and commitment of our 2,500+ employees around the world.

Why Work At Stepan?

• Stable & Growing
• Collaborative Environment
• Make a Difference & Be Recognized
• Committed to Safety & Sustainability
• Value Driven Culture

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