Senior Customer Service Representative

Stepan; Northbrook (IL); On-site; USD 59,000 - 88,000; Full time

Benefits offered by this job

Discretionary Bonus

Medical, Dental, and Vision Insurance

401K with Match

Profit Sharing

PTO

STD / LTD

HSA

Paid Parental Leave

Adoption Assistance

EAP

Job summary

Stepan Company in Northbrook, IL, is hiring a Senior Customer Service Representative to support internal and external customers. The role is based at our Northbrook headquarters and will work the hours of 9:30 AM to 6:00 PM CST Monday through Friday.

You will coordinate with Commercial and Supply Chain teams, utilize SAP, and help drive service levels and cost efficiencies. A Bachelor's degree is required, with 1+ years in customer service or supply chain; APICS certification is preferred.

Qualifications

• 1+ years of experience in customer service or supply chain.
• ERP systems experience in customer service, order management, and supply chain; SAP preferred.
• APICS Certification is preferred.
• Supply chain experience required; chemical industry experience preferred.

Responsibilities

• Utilize customer service procedures, analytics, metrics, and standards to deliver value to customers.
• Meet customer needs while supporting departmental and company financial goals.
• Partner with Commercial and Supply Chain teams to identify cost reductions and improve service levels.
• Leverage SAP and related technologies to support operations and ensure timely, accurate information delivery.
• Develop SAP expertise and collaborate cross-functionally to implement process improvements.

Skills

Customer service

Order management

Supply chain

Education

Bachelor's degree

APICS Certification

Tools

SAP

Job description

Stepan is hiring a Senior Customer Service Representative to support internal and external customers. This role is based at our Northbrook, IL headquarters and will work the hours of 9:30 AM to 6:00 PM CST Monday through Friday.

Responsibilities

• Effectively utilize customer service procedures, processes, analytics, metrics, and standards to deliver value to internal and external customers.
• Meet customer needs while supporting departmental and company financial goals and objectives.
• Partner with Commercial and Supply Chain teams to identify and implement cost reductions, improve service levels, and drive end-to-end supply chain efficiencies.
• Leverage SAP and related technologies, along with established processes and procedures, to support company operations and ensure the timely, accurate, and efficient delivery of information and services.
• Develop SAP expertise, identify opportunities for process and system enhancements, and collaborate cross-functionally to implement best practices that improve operational effectiveness and scalability.
• Other duties as assigned.

Qualifications

• 1+ years experience required; 3+ years preferred.
• Experience utilizing ERP systems to support customer service, order management, and supply chain processes required, with SAP experience highly preferred.
• APICS Certification preferred.
• Supply Chain experience required while chemical industry experience preferred.

Education

Bachelor's degree required.

Pay Range: $58,600 - $87,500
The salary range for this position is determined by considering a variety of factors such as skills, experience, qualifications, and the location of the position.

At Stepan Company our comprehensive benefits package includes:

• Discretionary Bonus
• Medical, Dental, and Vision Insurance
• 401K with Match
• Profit Sharing
• Paid Time Off (PTO)
• Short-Term and Long-Term Disability (STD / LTD)
• Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Adoption Assistance
• Reactions – Recognition Program
• Employee Assistance Program (EAP)

Work Authorization: Applicants must be legally authorized to work in the United States at the time of hire. Employment visa sponsorship is not available for this position.

Established in 1932, Stepan Company is a major manufacturer of basic and intermediate chemicals including surfactants, polymers, as well as specialty ingredients that go into consumer, household, and institutional products such as laundry detergents, shampoos, and surface cleaners. Stepan Company currently has 19 global manufacturing locations and over 2,400 employees. We have a strong record of growth. Our growth allows us to provide meaningful career opportunities and stability to our team members. We have big goals at Stepan and know every team member will be crucial to achieving our objectives. Regardless of function, we are looking for team members who bring with them a growth mindset, an entrepreneurial spirit, and the ability to thrive in an evolving environment.

We celebrate diversity at Stepan and are committed to creating a diverse, inclusive environment. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other status protected by applicable law.