Senior Customer Service & Sales Support Specialist

Genuine Parts; Bowling Green (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II in Bowling Green, KY. You will respond to inquiries, quote products, process orders, and support customer relationships to drive repeat business.

You will collaborate with teammates, handle pricing within approved guidelines, and ensure accurate order entry and timely shipments while maintaining strong product knowledge and communication skills.

Qualifications

• High school diploma or GED required, plus 3–5 years related experience.
• Strong communication and organizational skills.
• Ability to handle multiple tasks and prioritize.

Responsibilities

• Responds to customer inquiries about products, provides quotes, and handles order entry.
• Places customer orders via phone, fax, email, or counter sales.
• Negotiates prices within prescribed parameters to influence gross profit.
• Builds customer relationships to drive repeat business.
• Assists less experienced reps and supports specific customers.
• Determines cost-effective shipping methods and manages inventory levels.
• Assists with returns and may pull inventory for shipments.

Skills

Reliability

Organization

Attention to detail

Excellent communication

Multi-tasking

Time management

Strong computer skills

Negotiation skills

Basic product knowledge

Education

High school diploma or GED

3–5 years related experience

Job description

Motion Industries is seeking a Customer Service Representative II in Bowling Green, KY. You will respond to inquiries, quote products, process orders, and support customer relationships to drive repeat business.

You will collaborate with teammates, handle pricing within approved guidelines, and ensure accurate order entry and timely shipments while maintaining strong product knowledge and communication skills.