Senior Customer Service & Sales Specialist

Talentify; Austin (TX); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will support specific customers, guide junior staff, and handle order entry, quotes, and diverse inquiries.

The role emphasizes reliability, clear communication, and strong product knowledge in a fast-paced environment. Responsibilities include servicing orders, adjusting pricing within policy, building relationships for repeat business, and ensuring inventory and

Qualifications

• High school diploma or GED required with 3–5 years related customer service experience.
• Strong communication and organizational skills are essential.
• Ability to multi-task, manage time effectively, and use computer systems.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and processes orders.
• Places orders via telephone, fax, email, or in person to ensure accurate entry.
• Negotiates pricing within approved parameters to drive gross profit while satisfying customers.
• Builds customer relationships to encourage repeat business and process improvements.
• Maintains inventory awareness and sources items to meet customer demand.
• Manages backorders and expedites shipments to meet delivery expectations.
• Supports less experienced staff and handles special customer needs as directed.

Skills

Attention to detail

Excellent communication

Multitasking

Negotiation

Computer proficiency

Product knowledge (basic)

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will support specific customers, guide junior staff, and handle order entry, quotes, and diverse inquiries.

The role emphasizes reliability, clear communication, and strong product knowledge in a fast-paced environment. Responsibilities include servicing orders, adjusting pricing within policy, building relationships for repeat business, and ensuring inventory and