Customer Service Specialist II: Quotes, Orders & Negotiation

Motion Industries; Bowling Green (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Motion Industries seeks a Customer Service Representative II in Bowling Green, KY to accurately determine and meet customer expectations. You will respond to inquiries, quote, and process orders while building lasting customer relationships.

Responsibilities include pricing negotiations to influence gross profit, managing inventory, and supporting other team members. High school diploma and 3–5 years related experience preferred.

Qualifications

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Excellent communication

Multi-tasking

Time management

Strong computer skills

Strong negotiation skills

Basic product knowledge

Education

High school diploma or GED

Job description

Motion Industries seeks a Customer Service Representative II in Bowling Green, KY to accurately determine and meet customer expectations. You will respond to inquiries, quote, and process orders while building lasting customer relationships.

Responsibilities include pricing negotiations to influence gross profit, managing inventory, and supporting other team members. High school diploma and 3–5 years related experience preferred.