Senior Customer Service Representative

Renewable Energy Inc; Topeka (KS); À distance; USD 64 000 - 87 000; Plein temps

Résumé du poste

Renewable Energy Inc in Topeka, KS is seeking a Senior Customer Service Representative for a fully remote role. You will turn customer interest into invoices, manage projects, and collaborate with a team invested in your development.

Requirements include a solid KS work history, experience with Salesforce Service Cloud and churn reduction, and strong storytelling with data. Expect autonomy, growth opportunities, and a flexible schedule.

Qualifications

• KS work history or ability to thrive in KS market.
• Experience with Salesforce Service Cloud and churn reduction in real-world settings.
• Strong output quality and consistency.
• Storytelling instincts that turn data into decisions.
• 7+ years in a Senior Customer Service Representative role.
• Excellent interpersonal and stakeholder management abilities.
• Topeka grounding or quick adaptability to plant roots.

Responsabilités

• Translate customer insights into sharper campaign briefs.
• Hunt for partnership angles no one in Topeka has tried.
• Run point on trade shows and pop-ups throughout KS.
• Decode why KS buyers say yes and double down on it.
• Pair Intercom insight with gut feel to rank hottest leads.

Connaissances

KS work history

Interpersonal skills

Stakeholder management

Storytelling with data

Analytical thinking

Remote work adaptability

Topeka grounding

Outils

Salesforce Service Cloud

Churn Reduction

Intercom

Description du poste

The job is simple to state and hard to do: a Senior Customer Service Representative at Renewable Energy Inc turns interest in KS into invoices. This remote opening offers $64,000 - $87,000, the autonomy to run your own projects, and a team invested in your development.

Key Responsibilities

• A knack for translating customer insights into sharper campaign briefs
• Hunt for partnership angles no one in Topeka, KS has tried
• Run point on trade shows and pop-ups throughout KS
• Decode why KS buyers say yes and double down on it
• Pair Intercom insight with gut feel to rank the hottest leads

What You'll Bring

• A KS work history, or strong reasons you'll thrive here anyway
• Working understanding of both Salesforce Service Cloud and Churn Reduction in real-world settings
• A keen eye for quality and consistency in your output
• Storytelling instincts that turn data into a decision
• Roughly 7+ years operating in a similar Senior Customer Service Representative position
• Solid Interpersonal Skills grounding, plus Stakeholder Management you can pick up on the fly
• A Topeka grounding, or the adaptability to plant roots quickly

Renewable Energy Inc grew out of a Topeka, KS research lab and never lost its autonomy-rich, question-everything approach to Customer Success. Collaboration over heroics is our default, and we'd rather win as a group than burn anyone out.

Earn $64,000 - $87,000, sharpen your Analytical Thinking beside a mentor, enjoy the benefits, and never apologize for needing a flexible Tuesday.

We refreshed the dates so you know this remote role is current.