Remote Senior CSR: Turn Insights into Revenue

Renewable Energy Inc; Topeka (KS); Remote; USD 64,000 - 87,000; Full time

Job summary

Renewable Energy Inc in Topeka, KS is seeking a Senior Customer Service Representative for a fully remote role. You will turn customer interest into invoices, manage projects, and collaborate with a team invested in your development.

Requirements include a solid KS work history, experience with Salesforce Service Cloud and churn reduction, and strong storytelling with data. Expect autonomy, growth opportunities, and a flexible schedule.

Qualifications

• KS work history or ability to thrive in KS market.
• Experience with Salesforce Service Cloud and churn reduction in real-world settings.
• Strong output quality and consistency.
• Storytelling instincts that turn data into decisions.
• 7+ years in a Senior Customer Service Representative role.
• Excellent interpersonal and stakeholder management abilities.
• Topeka grounding or quick adaptability to plant roots.

Responsibilities

• Translate customer insights into sharper campaign briefs.
• Hunt for partnership angles no one in Topeka has tried.
• Run point on trade shows and pop-ups throughout KS.
• Decode why KS buyers say yes and double down on it.
• Pair Intercom insight with gut feel to rank hottest leads.

Skills

KS work history

Interpersonal skills

Stakeholder management

Storytelling with data

Analytical thinking

Remote work adaptability

Topeka grounding

Tools

Salesforce Service Cloud

Churn Reduction

Intercom

Job description

Renewable Energy Inc in Topeka, KS is seeking a Senior Customer Service Representative for a fully remote role. You will turn customer interest into invoices, manage projects, and collaborate with a team invested in your development.

Requirements include a solid KS work history, experience with Salesforce Service Cloud and churn reduction, and strong storytelling with data. Expect autonomy, growth opportunities, and a flexible schedule.