Senior Customer Service Representative

Procter & Gamble; Pomona (CA); On-site; USD 109,000 - 153,000; Full time

Benefits offered by this job

Mentorship

Flexibility policy

Job summary

Procter & Gamble in Pomona seeks a Senior Customer Service Representative to own a slice of the sales marketing mission. You will build landing pages, bridge Gorgias reporting to leadership, and influence strategic conversations with buyers.

A strong emphasis on forecasting monthly bookings and CRM accuracy is required. You bring 6+ years of Five9 experience, proven process improvements, and a collaborative mindset to thrive in Procter & Gamble's fast-paced environment.

Qualifications

• Six or more years of Five9 experience in sales/marketing roles.
• Proven ability to improve sales and marketing processes.
• Comfort working in a fast-paced, target-driven environment.

Responsibilities

• Build landing pages to convert Pomona curiosity into demo bookings.
• Bridge Gorgias reporting with executive storytelling for the CMO.
• Position Procter & Gamble in strategic sales conversations.
• Maintain CRM accuracy and forecast monthly bookings.
• Analyze campaign metrics and optimize spend to revenue targets.
• Sell the collaborative roadmap beyond today’s features.
• Design landing pages and funnels to convert traffic into customers.
• Brief the team on market insights and what's working weekly.

Skills

Five9 experience

Sales process improvement

Team collaboration

Tools

Gorgias

Job description

Procter & Gamble treats Decision Making as a discipline, not a buzzword, and the Senior Customer Service Representative we hire in Pomona should treat it the same way. From day one you own a slice of the sales marketing mission, earn $109,000 - $153,000, and lean on 6 years to move fast.

Key Responsibilities

• Build landing pages that turn Pomona curiosity into demo bookings
• Bridge Gorgias reporting and the story your CMO needs to hear
• Plant Procter & Gamble in the sales marketing conversations buyers already trust
• Maintain accurate records in the CRM and forecast monthly bookings
• Analyze campaign metrics and optimize spend against revenue targets
• Sell the collaborative roadmap, not just today's feature set
• Design landing pages and conversion funnels that turn traffic into customers
• Brief the Senior Customer Service Representative team on what's working in this week's market

What You'll Bring

• The self-awareness to know which problems are yours to solve
• A history of leaving sales marketing processes better than you found them
• 6+ years of Five9 reps, not just Five9 exposure
• The humility to revise strong opinions when the data argues back
• Working familiarity with full-time schedules and team norms at Procter & Gamble
• Sound instincts for reading a room you've never been in before

At Procter & Gamble, a quality-obsessed Pomona-based studio, the whole mission boils down to making Decision Making feel effortless for everyone downstream. Every Senior Customer Service Representative at Procter & Gamble owns an outcome, not just a checklist of tasks.

We trade fair $109,000 - $153,000 for your talent and throw in mentorship, benefits, and a flexibility policy people actually use.

Our team checks new Senior Customer Service Representative applications every single business day.

Pair your Five9 with our Decision Making-heavy team and watch what Procter & Gamble can build.