Customer Support Specialist

Egreenservices; Iowa City (IA); On-site; USD 66,000 - 99,000; Part time

Benefits offered by this job

Growth structured

Mentorship

Flexible part-time schedule

Job summary

Procter & Gamble in Iowa City seeks a Customer Support Specialist to own a select set of accounts and drive customer journeys. You will work with finance and sales to translate data into action, lead omnichannel initiatives, and deliver a practical territory plan for the team.

With a focus on mapping customer experiences and effective communication, you will mentor teammates and help the group achieve measurable improvements in CSAT while navigating a supportive, growth-oriented environment.

Qualifications

• Customer Journey Mapping experience
• Public Speaking curiosity
• CSAT reporting
• Project management capabilities
• Ability to adapt to evolving business needs

Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Pitch the team-oriented offering to buyers who haven't heard of us yet
• Discuss numbers with finance and then align vision with prospects
• Promote Omnichannel Support adoption for the IA team
• Provide the Customer Support Specialist crew with a practical territory plan

Job description

Most sales marketing teams chase volume, but Procter & Gamble's Customer Support Specialist role is built around the few accounts that move everything. You'll bring 3 years of Customer Journey Mapping, and in return get $66,000 - $99,000, a supportive team, and the freedom to drive your own results.

Key Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Pitch Procter & Gamble's team-oriented offering to buyers who haven't heard of us yet
• Talk numbers with finance, then talk vision with prospects
• Push Omnichannel Support adoption so the IA team stops flying blind
• Hand the Customer Support Specialist crew a territory plan they can actually run

What You'll Bring

• Equal parts Customer Journey Mapping depth and Public Speaking curiosity
• A candidly-kind bias toward action, balanced by knowing when to wait
• Demonstrated ability to teach what you know to someone greener
• Enough CSAT Reporting to be dangerous, enough Project Management to be trusted
• Flexibility to adapt your approach as business needs evolve

Procter & Gamble is a thoughtfully-bold, fiercely independent Iowa City company that would rather earn trust slowly than buy attention quickly. Our Iowa City office prizes the quiet contributor who makes everyone around them measurably better.

• Pay is $66,000 - $99,000, growth is structured, mentorship is personal, and the flexible part-time schedule is non-negotiable in your favor.

Updated within the day, the Customer Support Specialist position keeps welcoming resumes.